When an outside call can't go through, Park and Page automatically parks the call and pages the extension user with your NEC DSX business telephone system.
Park and Page
Park and Page can automatically Park a call at an extension and Page the user with a prerecorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call. With Park and Page, IntraMail tries to locate the person instead of just sending the call to their mailbox. Additionally, there is no need for an operator or receptionist to manually answer the call, park it, and then try to track down the employee.
The Paging Message is usually recorded in the user’s own voice and typically says something like, “Mike Smart, you have a call.” If the Paging Message is not recorded for the extension, a built-in message will announce the called party’s name or extension number (if the name is not recorded).
Park and Page is an enhancement to Extension Hunting to Voice Mail (page 538), so hunting to voice mail must be set up first. Park and Page is available for all types of outside calls, including transferred calls, Direct Inward Lines, and Direct Inward Dialing, as well as Automated Attendant Screened (STRF) and Unscreened (UTRF) Transfers. Optionally, an extension can have calls from the Automated Attendant immediately Park and Page without trying their extension first.
When Park and Page intercepts the call, it normally offers the caller three options:
1. Dial 1 to leave a message in the called extension’s mailbox. (The caller hears the mailbox Greeting, if recorded.)
2. Dial 2 to Park and Page. (The caller returns to these options if the Park is not picked up.)
3. Dial 3 for other options. (Normally, this routes to the extension’s Next Call Routing Mailbox.)
Park and Page is available at Personal, Ring Group, and UCD Group Subscriber Mailboxes, and can be enabled through system programming or via the subscriber’s Mailbox Options Menu. Park and Page is not applicable to Intercom calls.
Firmware 2.01 and higher.
Park and Page can automatically Park a call at an extension and Page the user with a prerecorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call. With Park and Page, IntraMail tries to locate the person instead of just sending the call to their mailbox. Additionally, there is no need for an operator or receptionist to manually answer the call, park it, and then try to track down the employee.
The Paging Message is usually recorded in the user’s own voice and typically says something like, “Mike Smart, you have a call.” If the Paging Message is not recorded for the extension, a built-in message will announce the called party’s name or extension number (if the name is not recorded).
Park and Page is an enhancement to Extension Hunting to Voice Mail (page 538), so hunting to voice mail must be set up first. Park and Page is available for all types of outside calls, including transferred calls, Direct Inward Lines, and Direct Inward Dialing, as well as Automated Attendant Screened (STRF) and Unscreened (UTRF) Transfers. Optionally, an extension can have calls from the Automated Attendant immediately Park and Page without trying their extension first.
When Park and Page intercepts the call, it normally offers the caller three options:
1. Dial 1 to leave a message in the called extension’s mailbox. (The caller hears the mailbox Greeting, if recorded.)
2. Dial 2 to Park and Page. (The caller returns to these options if the Park is not picked up.)
3. Dial 3 for other options. (Normally, this routes to the extension’s Next Call Routing Mailbox.)
Park and Page is available at Personal, Ring Group, and UCD Group Subscriber Mailboxes, and can be enabled through system programming or via the subscriber’s Mailbox Options Menu. Park and Page is not applicable to Intercom calls.
Firmware 2.01 and higher.